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Need to return or exchange your order? No problem! All you need is your order number and the email address associated with your account to get started.
 
If you are not totally satisfied with your order and the item is in unused condition with original packaging still intact, then the item can be returned (for free if inside the U.S.) or exchanged within thirty (30) days of the shipping date. If the returned item cannot be restocked due to appearing used, your request for a refund, exchange, or store credit will not be processed and the original item will be returned to you.

Items purchased from the Nomad Outlet are Final Sale and will not be considered for returns or exchanges. Any product purchased as part of Nomad's Free Case for the Planet initiative is not valid for a return or exchange
 
* Please note that original shipping charges are non-refundable except in cases where we have made a shipping error.
 
* If you are outside of the U.S., please refer to our international policy located under the International Orders tab.
 

If your Nomad product (including products purchased from the Nomad Outlet) is defective or has some other issue, please submit a warranty claim.

 

Please allow up to three weeks for your return to be fully processed and a refund / store credit / exchange to be issued.