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Need to return or exchange your order? No problem! All you need is your order number and the email address associated with your account to get started.
 
If you are not totally satisfied with your order, and the item is in unused condition with original packaging still intact, the item can be returned (for free) or exchanged within sixty (60) days of the shipping date. If the returned item cannot be restocked due to appearing used, your request for a refund, exchange, or store credit will not be processed and the original item will be returned to you.

Items purchased from the Nomad Outlet are Final Sale and will not be considered for returns or exchanges. Any product purchased as part of Nomad's Free Cable for the Planet initiative is not valid for a return or exchange
 
* Please note that original shipping charges are non-refundable except in cases where we have made a shipping error.
 
* If you are outside of the US, please refer to our international policy located under the International Orders tab.
 

If your Nomad product (including products purchased from the Nomad Outlet) is defective or has some other issue, please submit a warranty claim.

 

Please allow one week for your return to be fully processed and a refund / store credit / exchange to be issued.

Nomad Warranty

Nomad is and always will be a company that prioritizes design and quality over everything else. To us, using the highest quality, longest-lasting materials is one of the most important aspects of designing new products.

We provide a two-year manufacturer warranty from the date of purchase for all Nomad products except for our cables, for which we offer a 5-year manufacturer warranty from the date of purchase.

Nomad warrants our products against defects in material, manufacturing, or workmanship under normal use within the applicable Warranty Period, subject to conditions contained in this limited warranty. This manufacturer warranty strictly does not cover damages to the product or personal property, such as your smartphone, headphones, accessories, or other devices, that arise from negligence, misuse, normal wear and tear, modification, accident (dropping the product, etc.), or not following the instructions.

Nomad does not warrant and is not responsible for the repair or replacement of any smartphone, accessories, or other device made by anyone other than Nomad.

How to submit a warranty claim

If your Nomad product is defective and a valid warranty claim has been submitted, we will send you a brand new replacement. In some cases, you may be required to return the defective product for inspection. We cannot guarantee that the exact style, color, or product for the claim will be in stock at the time that your warranty claim is processed but we wouldn't want you to be left empty-handed! In this case, we will offer store credit in the amount paid for the original item. The store credit never expires and will be valid for any product found at www.nomadgoods.com.

 

Proof of purchase and either a picture or video of the product defect are required to submit a valid warranty claim. All warranty claims for items that were not purchased directly from www.nomadgoods.com must include proof of purchase from an authorized retail partner listed on our Where We're Sold page. Any item purchased from an un-authorized reseller will not be valid for returns or warranty claims.




Detailed Limited Product Warranty Policy

Sole and Exclusive Remedy

We at Nomad warrant our products against defects in material, manufacturing or workmanship for a period of two (2) years, or five (5) years in the case of cables, from the date of the original purchase of the product by a consumer (the “Warranty Period”). Nomad does not warrant and is not responsible for any smartphone, headphones, accessories, or other device made by anyone other than Nomad. If a material, manufacturing, or workmanship defect arises with regard to any Nomad product, and a valid claim is received within the Warranty Period, we will at our option: (i) replace the Nomad product with a new unit of the same product, depending on availability, (ii) issue store credit in the amount of the original purchase of the product, (iii) issue a refund for the original purchase if the product is within the Return Period when the warranty claim is submitted. In the event of a defect, these are the exclusive remedies for the customer. This Limited Warranty is extended only to the original end customer and will not be extended to any other person or transferee.

Exceptions and Limitations

Except for the limited warranty expressly set forth above or to the extent restricted or prohibited by applicable law, Nomad expressly disclaims all other warranties express or implied, including any warranty of quality, merchantability or fitness for a particular purpose (including but not limited to “drop protection”) and you specifically agree that Nomad shall not be liable for any special, incidental, indirect, punitive or consequential damages for breach of any warranty of any type on any Nomad product. For the avoidance of doubt, the limited warranty does not cover damages that arise from negligence, misuse, wear-and-tear, modification, exposure to moisture, damage caused by accident (e.g. dropping the product, etc.), use with non-Nomad products, or failure to follow the product instructions. In addition to and without limiting the generality of the foregoing disclaimers, the limited warranty does not, under any circumstances, cover the replacement, repair, or cost of any electronic device (including but not limited to any mobile phone devices) or personal property inside or outside of the Nomad product. In addition to and without limiting the generality of the foregoing disclaimers, the limited warranty only applies to products that are purchased from a Nomad authorized dealer. Nomad reserves the right to decline a warranty for insufficient proof of purchase documentation or for product defects that are not verifiable.

Warranty Claim Process

A warranty claim must be submitted to www.nomadgoods.com/support or by email to support@nomadgoods.com, and include verifiable proof of purchase to be valid. Any warranty claims must be made by the customer within the applicable Warranty Period. Nomad reserves the right to request a picture or video of the claimed product defect to validate the claim. Returning the defective product to Nomad may be required to complete the warranty process. Nomad reserves the right to charge a shipping and handling fee in connection with the evaluation and fulfillment of any warranty claim.


Customs & VAT:

Some countries may impose additional taxes or duties (i.e. VAT) and if so, these are the responsibility of the customer. Packages will be returned to the US if unclaimed, and we cannot refund shipping for these cases. The time that a country holds a package in customs varies, and we do not have means of contacting these offices. To avoid issues in the future, we recommend ordering from an authorized reseller in your country. Shipping and duties may be cheaper and faster if ordered locally.

International Returns & Exchanges

If you are outside of the US and unsatisfied with your purchase, don't worry! We can help you return your item(s) for a refund or exchange (excluding shipping costs) as long as the item is in unused condition and original packaging is intact. We just ask that you pay for return shipping.

*Please note that original shipping charges are non-refundable except in cases where we have made a shipping error.

To start an international return click the link below and follow the instructions that appear on the screen. Once complete, mail the item back to us using the most economical shipping method. You will want to include the Return Authorization Slip (page with bar codes) inside of your package.

NOMAD
Attn: Returns
19 E Ortega St
Santa Barbara, CA 93101
United States

Top FAQs

How do I remove my case for AirPods or AirPods Pro?

We wanted to make the most protective case possible for your AirPods (Pro). This means a rather tight fit, which is a good thing! However, it can make removing the case a bit more difficult. We found the three-step method below is your best bet for safely removing the case from your AirPods (Pro) charging case.

  1. We recommend removing the bottom of the case first and the top of the case second. Grab a Lightning cable or USB-C cable. Place the Lightning or USB-C tip of the cable perpendicular to the charging case's Lightning port so that the cable's tip is not plugged into the charging case.

  2. Put pressure on the cable tip to push the charging case through the Nomad case so that the Nomad case is pulled down over the cable.
  3. Now that the bottom of the case is removed, remove the top of the case by pulling on it at the side that covers the back of your charging case while the charging case's lid is closed. Do not try to remove the top of the case while the lid of your charging case is open.

We do not recommend using the AirPods Rugged Case with stickers or other materials on your AirPods case as this could cause the Rugged Case to become stuck.

How long does international shipping take?

International orders usually take between 2-3 business days to be delivered. However, delays that occur during the customs process, may cause international shipments to take longer to be delivered.

Items are subject to customs clearance upon arrival in the destination country and may be held until duties and taxes are paid. As the importer/consignee, it is your responsibility to pay duties and taxes unless the name of the shipping method on your order states otherwise. We are not able to refund customs fees or additional charges that must be paid to have your package delivered. If your order was returned to the U.S., please contact support@nomadgoods.com for further assistance.

What do the LEDs on my Base Station indicate?

The LEDs indicate the charging status of each wireless charging spot on your Base Station's pad. Quickly receive visual confirmation if your phone is charging or already fully charged.

  • LED light is on and is a solid color: Your device is recognized and charging
  • LED light is on and is blinking: Your device is not recognized by the charger and should be removed.

When your device is fully charged, the LED may turn off after a while to save energy. LEDs remain off when there are no devices charging. There is also an integrated ambient light sensor that dims the LEDs at night while your devices are charging to minimize distraction and maximize your recharging time.


Have more questions? We have answers. Try searching your question in our FAQ.

Please try searching for your question in our FAQ before contacting us!

No luck? Please send us your message here to receive an emailed response from our support team. You can also email us directly at support@nomadgoods.com or better yet, message us on Facebook or Instagram and we'll reply right away.

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We are open M-F, 9am - 5pm Pacific Standard Time. We are a small team, so it may take a day or two to receive a response when we're busy. But don’t worry, we care about every customer and will get back to you ASAP!

Nomad Headquarters Location: 19 E Ortega St., Santa Barbara, CA 93101

Phone: +1.805.836.0432

*Our phone may be experiencing a few issues or glitches as we set up a new phone system. Apologies for any inconvenience! It will be back up soon.

Contact support@nomadgoods.com for assistance or fill in the form below to send us an email.

Need to view your order history? Log in to your Nomad account to view past orders.

Returns & Exchanges

Need to return or exchange your order? No problem! All you need is your order number and the email address associated with your account to get started.
 
If you are not totally satisfied with your order, and the item is in unused condition with original packaging still intact, the item can be returned (for free) or exchanged within sixty (60) days of the shipping date. If the returned item cannot be restocked due to appearing used, your request for a refund, exchange, or store credit will not be processed and the original item will be returned to you.

Items purchased from the Nomad Outlet are Final Sale and will not be considered for returns or exchanges. Any product purchased as part of Nomad's Free Cable for the Planet initiative is not valid for a return or exchange
 
* Please note that original shipping charges are non-refundable except in cases where we have made a shipping error.
 
* If you are outside of the US, please refer to our international policy located under the International Orders tab.
 

If your Nomad product (including products purchased from the Nomad Outlet) is defective or has some other issue, please submit a warranty claim.

 

Please allow one week for your return to be fully processed and a refund / store credit / exchange to be issued.

Warranty

Nomad Warranty

Nomad is and always will be a company that prioritizes design and quality over everything else. To us, using the highest quality, longest-lasting materials is one of the most important aspects of designing new products.

We provide a two-year manufacturer warranty from the date of purchase for all Nomad products except for our cables, for which we offer a 5-year manufacturer warranty from the date of purchase.

Nomad warrants our products against defects in material, manufacturing, or workmanship under normal use within the applicable Warranty Period, subject to conditions contained in this limited warranty. This manufacturer warranty strictly does not cover damages to the product or personal property, such as your smartphone, headphones, accessories, or other devices, that arise from negligence, misuse, normal wear and tear, modification, accident (dropping the product, etc.), or not following the instructions.

Nomad does not warrant and is not responsible for the repair or replacement of any smartphone, accessories, or other device made by anyone other than Nomad.

How to submit a warranty claim

If your Nomad product is defective and a valid warranty claim has been submitted, we will send you a brand new replacement. In some cases, you may be required to return the defective product for inspection. We cannot guarantee that the exact style, color, or product for the claim will be in stock at the time that your warranty claim is processed but we wouldn't want you to be left empty-handed! In this case, we will offer store credit in the amount paid for the original item. The store credit never expires and will be valid for any product found at www.nomadgoods.com.

Proof of purchase and either a picture or video of the product defect are required to submit a valid warranty claim. All warranty claims for items that were not purchased directly from www.nomadgoods.com must include proof of purchase from an authorized retail partner listed on our Where We're Sold page. Any item purchased from an un-authorized reseller will not be valid for returns or warranty claims.




Detailed Limited Product Warranty Policy

Sole and Exclusive Remedy

We at Nomad warrant our products against defects in material, manufacturing or workmanship for a period of two (2) years, or five (5) years in the case of cables, from the date of the original purchase of the product by a consumer (the “Warranty Period”). Nomad does not warrant and is not responsible for any smartphone, headphones, accessories, or other device made by anyone other than Nomad. If a material, manufacturing, or workmanship defect arises with regard to any Nomad product, and a valid claim is received within the Warranty Period, we will at our option: (i) replace the Nomad product with a new unit of the same product, depending on availability, (ii) issue store credit in the amount of the original purchase of the product, (iii) issue a refund for the original purchase if the product is within the Return Period when the warranty claim is submitted. In the event of a defect, these are the exclusive remedies for the customer. This Limited Warranty is extended only to the original end customer and will not be extended to any other person or transferee.

Exceptions and Limitations

Except for the limited warranty expressly set forth above or to the extent restricted or prohibited by applicable law, Nomad expressly disclaims all other warranties express or implied, including any warranty of quality, merchantability or fitness for a particular purpose (including but not limited to “drop protection”) and you specifically agree that Nomad shall not be liable for any special, incidental, indirect, punitive or consequential damages for breach of any warranty of any type on any Nomad product. For the avoidance of doubt, the limited warranty does not cover damages that arise from negligence, misuse, wear-and-tear, modification, exposure to moisture, damage caused by accident (e.g. dropping the product, etc.), use with non-Nomad products, or failure to follow the product instructions. In addition to and without limiting the generality of the foregoing disclaimers, the limited warranty does not, under any circumstances, cover the replacement, repair, or cost of any electronic device (including but not limited to any mobile phone devices) or personal property inside or outside of the Nomad product. In addition to and without limiting the generality of the foregoing disclaimers, the limited warranty only applies to products that are purchased from a Nomad authorized dealer. Nomad reserves the right to decline a warranty for insufficient proof of purchase documentation or for product defects that are not verifiable.

Warranty Claim Process

A warranty claim must be submitted to www.nomadgoods.com/support or by email to support@nomadgoods.com, and include verifiable proof of purchase to be valid. Any warranty claims must be made by the customer within the applicable Warranty Period. Nomad reserves the right to request a picture or video of the claimed product defect to validate the claim. Returning the defective product to Nomad may be required to complete the warranty process. Nomad reserves the right to charge a shipping and handling fee in connection with the evaluation and fulfillment of any warranty claim.

International Orders

Customs & VAT:

Some countries may impose additional taxes or duties (i.e. VAT) and, if so, these are the responsibility of the customer. Packages will be returned to the US if unclaimed, and we cannot refund shipping for these cases. The time a country holds a package in customs varies and we do not have means of contacting these offices. To avoid these in the future, we recommend ordering from an authorized reseller in your country. Shipping and duties may be cheaper and faster if ordered locally.

Returns & Exchanges:

If you are outside of the US and unsatisfied with your purchase, don't worry! We can help you return your item(s) for a refund or exchange (excluding shipping costs) as long as the item is in unused condition and original packaging is intact. We just ask that you pay for return shipping.

*Please note that original shipping charges are non-refundable except in cases where we have made a shipping error.

To start an international return click the link below and follow the instructions that appear on the screen. Once complete, mail the item back to us using the most economical shipping method. You will want to include the Return Authorization Slip (page with bar codes) inside of your package.

NOMAD
Attn: Returns
19 E Ortega St
Santa Barbara, CA 93101
United States

FAQ

Top FAQs

How do I remove my case for AirPods or AirPods Pro?

We wanted to make the most protective case possible for your AirPods (Pro). This means a rather tight fit, which is a good thing! However, it can make removing the case a bit more difficult. We found the three-step method below is your best bet for safely removing the case from your AirPods (Pro) charging case.

  1. We recommend removing the bottom of the case first and the top of the case second. Grab a Lightning cable or USB-C cable. Place the Lightning or USB-C tip of the cable perpendicular to the charging case's Lightning port so that the cable's tip is not plugged into the charging case.

  2. Put pressure on the cable tip to push the charging case through the Nomad case so that the Nomad case is pulled down over the cable.
  3. Now that the bottom of the case is removed, remove the top of the case by pulling on it at the side that covers the back of your charging case while the charging case's lid is closed. Do not try to remove the top of the case while the lid of your charging case is open.

We do not recommend using the AirPods Rugged Case with stickers or other materials on your AirPods case as this could cause the Rugged Case to become stuck.

How long does international shipping take?

International orders usually take between 2-3 business days to be delivered. However, delays that occur during the customs process, may cause international shipments to take longer to be delivered.

Items are subject to customs clearance upon arrival in the destination country and may be held until duties and taxes are paid. As the importer/consignee, it is your responsibility to pay duties and taxes unless the name of the shipping method on your order states otherwise. We are not able to refund customs fees or additional charges that must be paid to have your package delivered. If your order was returned to the U.S., please contact support@nomadgoods.com for further assistance.

What do the LEDs on my Base Station indicate?

The LEDs indicate the charging status of each wireless charging spot on your Base Station's pad. Quickly receive visual confirmation if your phone is charging or already fully charged.

  • LED light is on and is a solid color: Your device is recognized and charging
  • LED light is on and is blinking: Your device is not recognized by the charger and should be removed.

When your device is fully charged, the LED may turn off after a while to save energy. LEDs remain off when there are no devices charging. There is also an integrated ambient light sensor that dims the LEDs at night while your devices are charging to minimize distraction and maximize your recharging time.


Need more questions answered? Try searching your question in our knowledge base.

Contact Us

We are open M-F, 9am - 5pm Pacific Standard Time. We are a small team, so it may take a day or two to respond, but don’t worry, we care about every customer and will get back to you ASAP!

 

Nomad Headquarters Location: 19 E Ortega St., Santa Barbara, CA 93101

Phone: +1.805.836.0432

Contact support@nomadgoods.com for assistance or fill in the form below to send us an email.

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Need to view your order history? Log in to your Nomad account to view past orders.