Customer Support

Return Policy

Looking to return or exchange an order? No problem! Our easy 30-day return policy for everything (yes, everything) has you covered.

United States

Any unused (no scuffs, scratches, or signs of wear), in-box (the original product box is intact and any product accessories are still in the box) items can be returned within 30 days of the order’s delivery date for a refund, store credit, or exchange.

Effective April 6, 2023:

A flat $5.00 USD fee will be deducted from your refund, store credit, exchange credit, or charged before your exchange request is submitted. A prepaid return shipping label will be provided for your return.

*Orders placed before April 6, 2023, will be covered under our old return policy with free return shipping.

Your order’s original shipping fee is non-refundable. Any items that are used, customized, or not in their original box are not valid for return and will not be accepted. If you received the wrong item or would like to return or exchange a damaged or defective product, please contact support@nomadgoods.com.

Start a Return or Exchange

1. Visit our Return Center with your order number and email.

2. Once your return/exchange request is submitted, you will receive a prepaid return shipping label. You can print the label or scan the QR code at the post office.

3. Once we receive your return, please allow 1-2 business days for your refund or store credit to be issued. Please allow 3-7 business days for an exchange order to be processed, unless you have chosen the Instant Exchange option. Please note the expected ship date on our website for any backordered items in your exchange order.