sustainabilityProudly Carbon Neutral since 2020.

Customer Support

  • Return & Exchange
  • Warranty
  • International Orders
  • FAQ
  • Contact
  • Log In

Return Policy

Need to return or exchange your order? No problem! All you need is your order number and the email address associated with the order to get started.

If you are not totally satisfied with your order and the item is in unused condition with original product packaging still intact, then the item can be returned for free if you are located in the U.S. or exchanged within thirty (30) days of the item's ship date. If the returned item cannot be restocked due to appearing used, your request for a refund, exchange, or store credit will not be processed and the original item will be returned to you.

Once your return has been delivered to our warehouse, please allow up to 7 business days for your refund / store credit / exchange to be issued.

 
* Original shipping charges are non-refundable except in cases where we have made a shipping error.
 
* If you are outside of the U.S., please refer to our international policy located under the International Orders tab.
 
* If your Nomad product is defective or has some other issue, please submit a warranty claim.


Outlet & Donations

Items purchased from the Nomad Outlet are Final Sale and will not be considered for returns or exchanges. Any product purchased as part of Nomad's Free Case for the Planet initiative is not valid for a return or exchange.

If you received a defective item, we do cover Outlet Sale items and Donations under a 2-year warranty.


Warehouse Sale

Items purchased from the Nomad Warehouse Sale program are Final Sale, sold as is, and are not valid for return, exchange, or refund.

If you received a defective item, we do cover Warehouse Sale items under a 2-year warranty.


Screen Protector & Leather Skin

Screen Protector and Leather Skin products are not valid for return or exchange once the adhesive back of the product has been removed from its protective plastic sheet.

If you received a defective item, we do cover Screen Protectors and Leathers Skins under a 2-year warranty.


Customized Items

Any customized items, such as the Metal Engraving for Rugged Keychain & Pet Tag, are Final Sale and not valid for return or exchange. However, the Rugged Keychain & Pet Tag are valid for return or exchange under our Return Policy outlined above. If there is any issue with the customized item that you received, please reach out to support@nomadgoods.com for assistance.

If you received a defective item, we do cover customized items under a 2-year warranty.