Product: The first time I ordered this product, the leather was soft on the surface but the folds of the case were stiff and the wallet portion of the tri-fold did not sit flat on my phone screen (like other reviews have mentioned). I did put it 'wallet part down' for most of day 1 to use the phone weight to do the trick. BUT, by day 3 of use, the case became softer and closed completely. ALSO, when I received my replacement (more on that below), that case was much softer out of the box and (I am writing this on Day 1) it closes fully right away. Personal opinion, I really like the portability of this case when commuting/shopping/travelling but find it annoying to hold the wallet part in my other hand when using the phone heavily. I tend to remove this case when at home on weekends.
Customer Experience: Nomad has been super attentive to my complaint about a tiny sliver of the top layer at the back of the phone case to peel off. I sent them a video on Instagram with a :( and they replied via DM within a day. I filled a detailed form and they processed a replacement. I have a lot of nomad products and would continue to be their customer. :)